I’ve worked a variety of customer service jobs that helped me discover my passion for working with people. In more recent years, I’ve developed my professional skills through UVic’s Co-Op program.
See samples of my work here
Think Local First: Communications + Social Media Intern
August 2021 – Present
Think Local First is a non-profit organization that supports Greater Victoria local businesses. Throughout my internship, I have written communications materials for emails, newsletters, and the Buy Local Pledge website. I also create social media captions and graphics using Canva for our Instagram and Facebook channels.
The best part of my job, however, is getting to interview local business owners for our Member Spotlights—I turn these interviews into written profiles and videos that are posted to our social media using WordPress, YouTube, and Apple iMovie.
Support Local BC: Social Media Intern
August 2021 – january 2022
Support Local BC is a gift certificate initiative for consumers to support local businesses. During my time as a social media intern, I created social media content using Canva for the Support Local BC Instagram and Facebook channels that showcased local businesses across BC.
Canadian Red Cross: Emergency Care Worker and Team Lead
April 2021 – September 2021
During the height of the pandemic, I worked as an Emergency Care Worker and Team Lead with the Canadian Red Cross in a COVID-19 Mass Vaccination clinic.
My role involved:
- Organizing team schedules for ten team members a day as team lead
- Ensuring COVID-19 safety protocols (face masks, hand sanitization, and social distancing)
- Checking-in up to 600 beneficiaries a day using IMMS BC to support nursing staff
- Communicating with up to 1000 people a day (ages 11-90) to ensure they felt comfortable throughout their vaccination experience
Whether it was clarifying vaccine misinformation, booking a last minute appointment, or just being a hand to hold during an anxious experience, I truly enjoyed helping my community. To read more about my experience, check out my guest post on the Canadian Red Cross blog.
Cineplex Odeon Westshore: Cast Leader
October 2016 – November 2020
Throughout my four years at Cineplex Odeon, I entered many leadership roles, including Cast Leader (supervisor), Trainer, and Cash Administrator. I learned the ins and outs of customer service, cash handling, working in a fast-paced environment, and leading a team.
My roles involved:
- Leading up to ten employees per night in the concession area while ensuring fast, efficient, and friendly customer service of up to 2000 guests a day.
- Training over 50 new employees, 10 of which went on to become Cast Member of the Month.
- Managing till cash-outs and deposits of up to $5000 a night.
- Participating in team events, including Cineplex Community Day in 2018 and 2019.
In addition, I was awarded Cast Member of the Month in February 2017 and October 2019.
Qoola Frozen Yogurt: Shift Leader
March 2016 – October 2016
My very first job, and my first leadership role, was at Qoola Frozen Yogurt. I learned how to work on a team, manage a store independently, and solve problems creatively—I still use these lessons today!
